Verizon - 840 North Kinzie Avenue Unit A, Bradley

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Reviews about Verizon

• Kevin & Joey Crist
  ★ ★ ★ ★ ★
  I had damage to my cell phone. We went to the store around 7:15 pm, where they close at 8 pm. The sales associate immediately met us at the door to assist me. She quickly accessed my phone and right away started the process of get it replaced.
  That's where the fun began. She had to call in to talk with a Level 1 technician for guidance of replacing my phone. Well after being on hold for over 30 minutes. Very patiently I might add. The phone call was disconnected. Therefore, she had to call back, to start the process all over. Not once did she loose temper or talk negative of the situation. She was very professional, along with apologized several times.
  The second call went through, extremely fast. Fixed the problem, ordered me a new phone. End of store.
  Bottom line, the sales associates at the store are very professional, polite, upbeat and willing to help with whatever you throw at them.
  I give Craig, the manger of the Bradley store. All the credit in the world. He has trained his people very well. But as for the Verizon Tech 1 people. I give them "1" star.
  I recommend this store to anyone having issues with their cell phone. 9.8/10 times. They will get your issue resolved, as you wait.

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